Have questions about our Danta Dental membership plan before joining? Not to worry! Our dentist and team offer answers. For more specific questions, we encourage you to call 215-561-5559 to schedule an in-depth consultation with Dr. Jay Patel. We look forward to treating you!

Frequently Asked Questions

I am a new patient. What do you need from me, and how do I schedule?

You can either give us a call or, even better, send us a text! Here is what we need to get you scheduled:

  1. Your First and Last Name: Please ensure it matches your insurance card.
  2. Insurance Information: Send us a front and back photo of your insurance card (no PDF files) via text or email us. We recommend submitting this at least 5 days before your visit to avoid out-of-pocket expenses due to insufficient time for verification.
  3. Dental X-Rays: Provide any X-rays taken in the last 4 years to avoid insurance denials due to frequency limits.

We’ll make scheduling simple for you! Once we have your details, we will send you the first three available dates on our schedule. Alternatively, you can let us know a preferred day of the week or time, and we wido our best to accommodate. When you arrive, we will complete your registration and update your information. It is that easy!

Do you accept my insurance?

We accept all PPO plans, whether in-network or out-of-network. You can check your coverage through your insurance member portal, speak with your insurance representative, or reach out to your workplace HR department for details.

Does “out-of-network” mean you cannot accept my insurance?

Not at all! It depends on your benefit and coverage. Every insurance plan is different, and the benefits you have chosen will determine your level of coverage. Some patients may have little to no co-pay, while others may have different coverage amounts. It is best to check with your insurance representative or your member portal for specific details.

Why do you keep saying “estimate” co-pay or “estimate” coverage?

When we verify your insurance, the information provided by your insurance company is only an estimated breakdown. Once a claim is processed, the actual payout may vary, leading to higher or lower differences in patient responsibility. To avoid surprises, we encourage you to consult with your insurance representative for a clear understanding of your benefits.

Why can’t you give me the exact cost?

As a dental office, we are not an insurance company. If you would like to avoid the guesswork and get a fixed, predictable cost, we recommend signing up for our Danta Dental Smile Plan, our in-house membership program.

What happens if I update my insurance on the day of my visit?

If you update your insurance on the day of your visit, we will require you to cover the full patient cost upfront. Once your new insurance is verified and the claim is processed, we will reimburse you accordingly. To avoid out-of-pocket expenses, we kindly ask that you send us your updated insurance information ahead of time. You can text us a photo of the front and back of your card (no PDF files) or email us.

Why do you encourage patients to text, and why do you respond via text?

Texting is faster, more efficient, and helps us leave our phone lines open for urgent matters such as communicating with pharmacies, emergencies, or doctor’s offices. Texting also helps us avoid the frustration of telephone tag, ensuring you get answers quicker and more conveniently.

Why do you need my previous X-rays?

Most insurance plans have frequency limits on X-rays. To maintain an updated dental record, we require your previous X-rays to avoid duplicate imaging. Failure to receive them may result in an out-of-pocket expense if your insurance denies the claim.

I am concerned about radiation from X-rays.

Not to worry! Our X-ray equipment uses low-emitted radiation, which is safer than the exposure you experience while traveling on an airplane. Rest assured, we only take X-rays when medically necessary and always have your health and safety as our top priority.